Our Standards of Service

As the customer, you are the most important person to our company, and we aim to serve you well. To this end, we have instituted specific standards of service that you can expect from us at all times.

Except in exceptional circumstances we guarantee that:

All test kits will always be in stock.
Excluding Sundays, all available goods will be dispatched by 1st Class mail within 48 hours of the receipt of your order.
All telephone calls will be answered within 30 seconds.
All voice mails will be returned the same day. Although we don't relish using voice-mail, at peak periods it may be a necessary evil. If you reach our voice-mail service then please do leave us a message. We guarantee that a real live person will return your call that same day.
All fax enquiries will be answered within 24 hours.
All e-mail and on-line form enquiries will be answered within 24 hours.
All postal enquiries will be answered within 48 hours.
Any complaints will be acknowledged within 24 hours, and we will strive to resolve the problem to your satisfaction within ten working days.

We monitor these standards regularly to ensure continued compliance. If your expectations are not met then please don't hesitate to Contact Us.